What I Did Today

Today, we did some exercises with our digital phones, including practicing regular phone interactions, placing callers on hold for a brief minute, and placing calls on hold to check with a third-party like a store manager. Next, we started an assignment called rose-bud-thorn where we were supposed to talk about a success, something we’re looking …

What I Did Today

I practiced typing on Pro 3 min. training. I had a progressive report/meeting with Devin and Carrie. I had a meeting with Mark about the makeup hours for September. I worked on the BerkMart Written Customer Service Responses documents.