This position requires fluency in English and Spanish.
Only listed skill is: Customer service.
The Customer Service Representative (Spanish Bilingual) serves as the primary point of contact for customers, providing inbound phone support in both Spanish and English. This role focuses on delivering exceptional service by addressing program inquiries, troubleshooting online portal issues, and achieving first-call resolution. Responsibilities include diagnosing and resolving customer concerns using available tools and resources, meeting performance standards such as quality, scheduling, and handle time, and occasionally mentoring less experienced team members. With comprehensive training and ongoing refreshers, the Customer Service Representative ensures customers receive efficient, accurate, and friendly assistance.
Listed pay is $17.50 an hour.
Link: https://www.indeed.com/viewjob?jk=451ab8ec5ff5f4fa&from=shareddesktop_copy