This week, we learned about good customer service and also did the independent challenge. I looked up the COUNTIF function online, and it worked for my independent challenge, which I was pleased with. We worked on email signatures and learned the difference between cold and warm transfers, and got some good phone practice. On Wednesday, we had mock interviews with AAA, and they went well. I challenged myself to go totally, or 99%, off-script, and it went fine. Today we did the end-of-month typing test, rose, bud, and thorn monthly email, customer service scenarios, and the graduation ceremony. So proud of Mark!