I reviewed the following documents: POW Customer Brochure
POW Appointment Confirmations and Reminders Templates
Then with classmates engaged in the Power of Wellness Point of Sales Training and Customer Service. Role played as the POW! employee signing up a new member using the:
POW Scheduling Sheets/POW Customer Database – Share the
Then scheduled a half-hour Swedish massage and entering it into a spreadsheet with the appropriate employee at the appropriate date & time, reserving 1/2 hour before and after it for staff ; then using the Appointment Confirmation Scheduling Template, copying it with “paste and match style” into an email and updating it with correct info for the customer.
Reviewed accountability assignment.