In employee services we covered: the Employment Services Presentation; We viewed the interview video recording and noted what we would improve and what we did well. We practiced two new interview questions. We added templates for email and phone/voice follow-ups to our job document. I completed the What I did this week blogpost (WordPress Login …
Author Archives: Eleanor PRO
What I learned today
We reviewed the independent challenge, recorded our core portfolios, discussed POW! CSR message options and set up our unique voice mails (inVoIP) and practiced scripts. Here additional detail: POW Phone Scripts Video: When the Phone Rings(20:07) Recording a Greeting Digital Receptionist Managing Phone Calls POW Written Customer Service Responses POW Customer Service Responses (“Needy” Customers)
What I did today
Double-checked this week Double checked this week’s Accountability Assignment: POW Call-in Appointment Scheduling (send on Wed & Thurs) (PRO training only) Tuesday Lesson Plan
What I did today
In Employment Services (2:00 – 2:50 PM) In Professional Documents Labs (3:00 – 3:50 PM) I ensured these are linked in my job log Interview Practice (4:00 – 4:45 PM) Wrap-Up (4:45 – 5:00 PM) I completed my Additional Resources
What I learned this week
I turned in my accountability assignment and completed a percipio skill soft course and turned in the score. Here are the areas that I learned about in class this week where the focus was on Power of Wellness Point of Sales Training and Customer Service. I turned in my accountability assignment, participated in CSR and …
What I learned today
I continued to learn the art of customer service through the POW Customer Scenarios 1. It was helpful to hear classmates practice the scenarios, signing up customers for POW services by sharing information, registering members, and signing customers up for memberships if they don’t have one. It also underscored the value of listening to each customer’s …
What I learned today
I reviewed the following documents: POW Customer Brochure POW Employee Manual POW Appointment Confirmations and Reminders Templates Then with classmates engaged in the Power of Wellness Point of Sales Training and Customer Service. Role played as the POW! employee signing up a new member using the: POW Scheduling Sheets/POW Customer Database – Share the Then …
What I did today
Today our focus in employment services entailed: Watching and discussing this Employment Services Presentation on networking. Ensuring these 5 documents are linked and engaging in the Interview Practice & Interactive Labs.
What I learned this week
We did the following: PRO Skills and Electives Monday Turned in an Accountability Assignment on Virtual Management Learned how to setup a Zoom Meeting Endeavored to complete our elective Learned how to add a .gif as a background to a slide; tried carnival slides. Completed my elective and submit your email to [email protected] answering to the following …
What I learned today
Participated in the check-in, listened to insights from Carrie and Devin, learned ways I can improve, contributed job goal perspectives and a request for some insight into professional compliments; worked on my portfolio, worked with Marc on SlidesCarnival, and reviewed how to add and identify the type of gif subject I want on the web, …