We started PRO training today with typing practice and I set a new personal record at 85 WPM and 98% accuracy. It’s fun to be able to challenge myself to get better and expect results to improve over time.
Next, we were left with anticipation on yesterday’s Independent Challenge V2. I expected that we would review the results today, but that will be leftover for tomorrow.
Instead, we worked on MicroSIP for about an hour. I worked in groups with Elizabeth and Lars. I was able to complete the Attended transfer and the scripts for scenarios 1-4. I’m still unsure about how to manage multiple lines for the transfer and it may have just been luck that I was able to connect my teammates on the transfer call.
Finally, we watched a video on Customer service phone call scenarios, and worked on a google doc writing responses to customer complaints at BerkMart. Even though BerkMart isn’t technically real, the complaints sounded like everyday problems. Working on the language part without being stressed about customers was a helpful exercise.