Customer Support – Remote
Role Overview & Educational Requirements
In this role, you will respond to tech support tickets, guide customers through our software platform, conduct Zoom walk-throughs, and develop our knowledge base by writing help documents and creating video tutorials. Candidates must possess at least a high school diploma or GED, along with strong intermediate computer skills and a solid grasp of web technologies. Proven ability to learn new tools independently and quickly is essential. While not mandatory, previous technical support experience within a SaaS environment or fluent Spanish language skills will be considered a distinct advantage.– Completely Remote