Category Archives: What I Did Today

We practiced using the 3CX phone system in a group on Zoom for our customer service response calls.

I typed 34 wpm. We went over the individual challenge exercise. I learned some shortcuts for underlining and could better comprehend how the formulas are created. We also did some practice on incoming, outgoing, and transferring of calls on the CM3 system.

Today I reviewed my independent challenge. I also did some more practice with phone3cxs. I feel like I’m improving a little more with that.

Work on soft skills, typing, 3cx phone system, zoom, Sheets, and customer service response calls.

We went over the challenge from yesterday. I did ok. I learned a few more things on Google sheets, the division sign. And a few other things. We also practiced on the 3CX system again. It was fun.

I posted jobs on the CTP job board. I worked on the ERG project, updated some missing notes, and sent out an email for a possible collaboration with Southwest Airlines, I was able to find the Disability Leader of ERG Matt Thome’s email address through some research.

I had a good day. I completed my independent challenge. I did better than the first two times. But I have work to do in doing sheets. So my next couple of skillsoft exercises will be in Sheets. Once I get the sheets done, I will be right where I want to be. I will …

Continue reading “What I did Today?”

Today I checked in about the independent check-in from yesterday and had a chance to give my feedback. Then we had a chance to work on the 3CX phone system to practice calls and transferring. Unfortunately, due to time constraints and technical difficulties, we didn’t get much time to practice, but I think I understand …

Continue reading “What I Did Today”

Today I started by working on job listings. I then moved on to work on the second chance research. I then started on working on the disability ERG project.

Soft Skills, Typing, Docs, Sheets, Challenge v1, 3CX system.