https://weworkremotely.com/remote-jobs/assignr-llc-customer-support-specialist-2
Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.
Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience.
Troubleshoot technical issues within the system and solve problems as they arise.