Provide outstanding customer support by assisting customers, business partners, and drivers via phone and email. Handle inquiries, complaints, and delivery-related issues with professionalism and efficiency. Monitor delivery routes, process order changes or cancellations, and ensure accurate documentation.
- Respond to customer inquiries and resolve issues promptly
- Manage complaints in a calm, professional manner
- Track and monitor delivery progress
- Process order updates, cancellations, and documentation
- Collaborate with internal teams to meet service commitments
Qualifications:
- High school diploma or equivalent
- 1+ year of customer service or call center experience preferred
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong communication, multitasking, and problem-solving skills
- Ability to work in a fast-paced, high-pressure environment