AuraLink is seeking an energetic and professional Customer Support Representative to join our growing team. In this field-based role, you’ll engage directly with individuals and families at community events and pop-ups, helping them access essential connectivity services.
Key Responsibilities:
- Interact face-to-face with customers to explain services and assist with enrollments
- Guide individuals through the application process with clarity and support
- Build trust within diverse and underserved communities
- Address questions and resolve concerns to ensure a positive experience
- Maintain accurate records of interactions and enrollments
- Collaborate with team members to meet outreach and performance goals
- Represent AuraLink with professionalism and authenticity
Requirements:
- Strong communication and interpersonal skills
- Ability to quickly build rapport with diverse individuals
- Customer service or outreach experience preferred
- Detail-oriented with solid organizational skills
- Self-motivated and comfortable working independently in the field
- Positive attitude and resilience in a fast-paced, performance-driven environment
- Willingness to meet goals in a commission-based role
This is a performance-driven opportunity for individuals passionate about making a real impact through meaningful, face-to-face engagement.