Company: Encore Consulting Services
Link: https://www.dice.com/job-detail/52219f4a-3c89-46b3-9ae7-78471a371131
Here is a remote Helpdesk IT position on Dice. Provide first- and second-tier support for SACWIS users (internal & external), responding via phone, email, and MS Teams. Maintain and manage system user IDs, access rights, and profile security. Troubleshoot daily production issues and log/track support tickets using tools like JIRA, Confluence, or ServiceNow. Understand and guide users on proper SACWIS data entry aligned with federal compliance standards (AFCARS, NCANDS, Title IV-E/IV-B). Support documentation and policy practices related to Indiana s child welfare system. Assist with system testing, documentation, and user training as needed. Maintain organized documentation of technical issues, resolutions, and system updates. Communicate effectively with both technical staff and non-technical end users. Participate in activities throughout the software development lifecycle including analysis, design, testing, and support.
The pay is anywhere between $20-$30 an hour (40 hour work week)