We are seeking an IT Help Desk / Service Desk Consultant to support a corporate Information Technology organization based in San Francisco. This individual will serve as the first point of contact for end users, providing timely and effective technical support across hardware, software, and cloud-based applications in a fast-paced environment.
Responsibilities
- Act as the first point of contact for technical support via phone, email, and in person
- Diagnose and resolve hardware, software, and network issues using remote troubleshooting
- Guide users through step-by-step solutions and escalate complex issues when needed
- Document incidents and maintain accurate records in ticketing systems
- Support Mac and PC environments, cloud applications, and user account management
- Perform system updates, software deployments, and routine maintenance
- Assist with network patching, desk phone setup, and AV support for meetings
- Provide excellent customer service, follow up on issues, and gather user feedback
- Identify and suggest process improvements for IT operations
Requirements
System administration experience or exposure (preferred)
Proven experience in a Help Desk or IT support role
Strong knowledge of computer systems, mobile devices, and common IT platforms
Ability to troubleshoot and resolve technical issues efficiently
Excellent communication and customer service skills
Familiarity with AI productivity tools (preferred)