Temco Logistics is a delivery and installation services company, extending their customers’ brands beyond the final mile. They are looking for someone to manage a high volume of calls, handle customer complaints and provide solutions and alternatives within a time limit, keep records of customer interactions, process customer accounts, discuss routes with delivery drivers, and perform data entry tasks. They want someone who is bilingual in Spanish and English, with strong phone contact handling skills, active listening skills, customer orientation skills and the ability to adapt and respond to different types of characters, excellent communication and presentation skills, and an ability to multitask, prioritize, and manage time effectively.
Customer Service Representative (Full-Time, On-Site, San Rafael)
Jeff Burgess and Associates are experts in video production, allowing their customers a source to acquire everything they need for a project from start to finish. They are looking for someone to manage emails, process orders, be a first point of contact for customer inquiries, provide information to customers, address and resolve customer issues, fulfill warehouse orders, maintain accurate records, prepare regular reports, and collaborate daily with sales representatives and other customer service representatives. They want someone who has excellent verbal and written communication skills, has strong problem-solving skills and attention to detail, has proficiency in basic computer applications and customer management systems, has the ability to work independently and as part of a team, and has a positive attitude and willingness to learn in a fast-paced environment. The pay rate ranges from $24 – $27 / hr.
What I Did Today
– Phonecalls
— Warm/cold transfer
— Hold
— Phone scripts. I find the idea of these much less annoying than I used to.
– Typing. A dismal 33wpm. 10 if I’m not actually staring at my hands lmao. Lol lmao.
– Test was fun. Data entry isn’t terrible when you can listen to music. Proud of how much I’ve improved in automations and shortcuts in that
— Warm/cold transfer
— Hold
— Phone scripts. I find the idea of these much less annoying than I used to.
– Typing. A dismal 33wpm. 10 if I’m not actually staring at my hands lmao. Lol lmao.
– Test was fun. Data entry isn’t terrible when you can listen to music. Proud of how much I’ve improved in automations and shortcuts in that
What I Did Today?
I did MonkeyType and then I answered the Phone calls form 3CX then I got Brian Bedoka – 2025 Core Training Portfolio Template and try to complete it before tomorrow then I got multiple test today.
What I Did Today
I learned phone customer service using 3CX
I practiced roll playing employee / customer for BerkMart
I completed my first Independent Challenge V2
I enjoyed the challenge and look forward to finding out my results
What i did today
today we went through a assignment called phone setup on 3cx we did a little activity roleplay. then we did a another assignment activity that we did a little challenge to fix stuff on google docs and sheets
What I did today
Today we setup 3CX phone app to practice our customer service skills. We learned how to use the phone app and what each button did on the app. We did mock phone calls to practice using the phone app. We did Independent challenges to test our ability in using Google Docs and Google Slides.
What I Did Today
Worked on the Independent Challenge V2 an Practiced answering phones with Peers
What I did today
Telephone etiquette and Independent Challenge
Clinical Call Center Rep (Part Time) Remote.
The Clinical Call Center Rep conducts outbound calls and receives inbound calls in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment. Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive
Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
Accurately document all discussions with patients and schedule follow up appointments as needed
Update patient demographic information in the MTM platform
Obtain correct/updated contact information for health care providers, patients, and/or pharmacies
Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers
Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity
Provide exemplary internal and external customer service through prompt, professional, and polite communication
Perform auxiliary functions essential to the efficient operation of the department
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