CTP Skill Center

Today, we started with typing practice. I got one of my best scores in terms of having both high wpm along with near-perfect accuracy at 91wpm at 99% accuracy. For the rest of the first hour, we filled time with practicing more customer service scenarios.

For the second hour, we did some more of that, but the highlight was in a video we watched about someone new for a front desk job who was learning to take over for someone leaving that same role. I liked it since it showed the new person making a mistake and then showed her doing the correct thing. A good demonstration of phone customer service.

For the final hour, I spent most of it preparing my professional portfolio, including the audio recording for the final presentation. Then I finished the day with my Rose, Bud, Thorn end-of-month email.

Today we started with typing for 15 minutes. We did Role plays with being a positive and negative employee to the customer. Then Mike helped me finish my Core Training Portfolio. We all discussed about the independent challenge, we watched video about phone service and how to transfer calls. We finished off with writing a End of the Month Reflections email.

Independent Challenges worked on the Google Slides record for Google Slides. Writing an email for this month.

Today I clocked in with Homebase. I typed with the program Monkeytype. I did a bad employee and a good employee. That was easy. I listened to the class talk about yesterdays Independent Challenge. Then I worked on my google slides with Marc.

Today, I listened to the remaining people do their customer service exercise portraying as being a bad or good employee in certain situations. I also watched a video with the class on YouTube about a customer representative making a mistake and learning from it while on her first day on the job. Lastly, I worked on writing an email that explained a positive highlight that I had during this month’s training.

fifteen minutes of typing practice, finished the POW customer service role play, went over the independent challenge, watched the 20 minute video “when the phone rings”, and did the end of the month refection email.

Today we continued with our activities for the week, reviewing the accountability assignment and the lingering questions of the independent challenge that was giving other participants trouble. We continued our practice exercises from yesterday, going over the participants that weren’t chosen or were unable to finish their turns yesterday. We then watched a video about proper calling etiquette and worked on the end of the month rose responses until class ended.

I had a check in with Carrie, also did a scernio for the mock Pow Wellness Fitness center with Chris, we also sent an email of the giving the highlight if the month within the Pro class.

I watched a video on how to react when the phone rings to talk with a customer.

Today we worked on POW Phone Scripts and watched a video, When the Phone Rings. Mark was able to take some people and work with them independently for results on the Independent Challenge (Check-In). Lastly, we sent in our end-of-month email assignment called ‘The Rose’ describing our favorite parts of learning or the highlights of the class.