Help Desk Support (San Francisco, CA)

Company: CAC America Corporation

Link: https://www.dice.com/job-detail/9cfc7117-9b43-42cb-971e-43c10d2e6116

Here is an in person Help desk position in San Francisco California on Dice. PC, Server and Azure support for the customers. Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote.) Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote.) Manage related to servers & Network document. Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system. Escalation of problems when unable to resolve. Other duties as assigned by Supervisor. Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.) Ensures successful completion of all daily tasks (externally and self-assigned.) Know and experience for Azure service and VM. Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.) Report to supervisor. Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.

The pay is anywhere between $20-$30 an hour (40 hour work week)

Desktop Support Technician (Tustin, CA)

Company: Motion Recruitment

Link: https://www.dice.com/job-detail/64bb78aa-3e6b-4939-b88e-8b25d1f9db4f

Here is a in person support technician position in Tustin California on Dice. Use ITSM ticketing system (Service Now) to document all work performed Perform advanced troubleshooting – technology and applications. troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets.) Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools. Hardware and software provisioning (check-in and check-out.) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service. Communication – Ability to articulate technical solutions to non-technical users in simple and easy to understand terms. Occasional work to move/lift IT gear and move within the site. Possibly assist with replacing monitors and other hardware. Understand basic network troubleshooting of wifi and other connectivity issues.

The pay is anywhere between $28-$38 an hour (40 hour work week)