CTP Skill Center

Nivano Physicians was created to bridge the communications gap between patients and providers. They are looking for someone to manage large call volumes and create Customer Service tickets, complete outbound call projects, provide solutions to the caller’s questions and concerns, build sustainable relationships and caller engagement, respond to ticket requests and communications in a timely manner, and follow procedures, policies, and guidelines as expected. They want someone who has the ability to actively listen and identify the root cause of a call, has excellent oral and written communication skills, has the ability to multitask in a fast-paced environment, can develop and maintain inter-departmental relationships, can maintain a positive attitude, has an ability to perform and work well under pressure, and has basic computer knowledge. Bilingual candidates are preferred. Pay rate is $20 – $23 / hr.

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Recology seeks to eliminate waste by developing and discovering sustainable resource recovery practices that can be implemented globally. They are looking for someone to answer phone calls and greet customers at the counter, provide information to customers about billing and account status, answer customer questions and resolve complaints, enter data and reconcile customer payments, maintain appropriate records, prepare requested reports, perform word processing and clerical duties, expedite communication and services between customers and co-workers both written and verbally, participate in training related to customer service processes, procedures, and safety, and handle special calls including escrow, bankruptcies, and delinquent accounts. They are looking for someone who is resourceful, develops strategies to manage challenges, demonstrates the ability to use computers and technologies, demonstrates strong proficiency and knowledge in areas of expertise, presents ideas effectively, effectively engages and establishes trust with others, promotes collaboration, motivates and empowers others, attracts and retains people and opportunities, and listens and builds customer relationships. The pay rate ranges from $21.68 – $25.50 / hr.

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