Today was a busy day. Individually, we had meetings to check up on how we are doing in the CTP Pro Classes. Then we were role-playing using the 3CX phone to use warm, and cold transfers and how to use our phone etiquette. Then we were working on Message Taking Practice.
What I did today
Today, I learned how to craft effective written Customer Service Responses. We also practiced using the 3CX phone system, focusing on receiving and transferring calls. I’m still working on memorizing all the phone button functions.
What I Did Today
Today I did some more practice with 3cx. I also did my core check in. Towards the end I answered some message questions. Looks like we did some practice thinking on our feet. In conclusion, I feel like today was productive.
What I did today.
I checked in with Devin and Carrie. I did my assignments and enjoyed my day. The phone practice made time fly by.
What I Did Today
I added many great job fairs, jobs, and career events on the CTP job board. I also added a few good songs to the CTP Event Playlist. I had an opportunity to work on the ERG Research Project as well. I have learned many different and new skills with each project. My skills list has grown since I started my internship with CTP.
What I did Today!
Today I got to check-in with Devin and Carrie. I got to practice warm transfer calls. I also got to practice writing down messages.