We are looking for candidates with strong communication skills, customer interaction experience, and foundational knowledge of SailPoint Identity Security Cloud (ISC/IDN).
Key Responsibilities
- Participate in customer calls, troubleshooting sessions, demos, and knowledge transfer activities
- Communicate technical concepts clearly in customer-friendly language
- Analyze issues, provide structured solutions, and maintain clear follow-up communication
- Handle customer queries independently with ownership and accountability
- Support identity and access management activities within SailPoint ISC environments
Required Skills
Communication Skills
- Strong verbal and written communication skills
- Ability to explain technical concepts in a simple and structured manner
- Comfortable leading and participating in customer discussions
- Proactive in asking clarifying questions and avoiding assumptions
Customer Interaction Experience
- Experience in customer-facing support or consulting roles
- Ability to manage customer expectations around timelines, updates, and issue ownership
- Experience handling troubleshooting and support activities with minimal supervision
- Basic understanding of SailPoint Identity Security Cloud (ISC/IDN)
- Knowledge of identity lifecycle management concepts
- Understanding of authoritative vs. authentication sources
- High-level awareness of SailPoint connectors and integrations
- Familiarity with tenant connectivity activities
Experience
- 3+ years of relevant experience preferred, but not mandatory for strong candidates.