Dear CTP,
Today, I started out practicing my touch-typing. I did a pretty good job, but because it is very hot where I live right now, I was a little distracted and did not really get the kind of final score I tend to get.
For the remainder of the first hour and most of the second hour, we were divided into groups and practiced using the softphone application. We practiced doing scenarios of a regular phone call, calls where we placed the other caller on hold, and even calls where we did one of two forms of transferring callers to other employees.
For the remainder of the second and final hour, we went over what goes into drafting a professional email. The things we are supposed to do, so that it comes across as a professional message and not a casual, text-like message to a friend or family member.
Thank you for reading this,
Sincerely,
Cody
Sunshine Express Team Member
[email protected]
800-123-4545
www.sunshinexp.biz