Today was my second day in the Customer Service Pro class. We started class with a 15 minute typing practice. I like that we get an opportunity to practice that everyday. We also went over the keyboard shortcuts. There are so many keyboard shortcuts that can save you time on the computer. I am glad we got to review them again with Mike. He also reviewed how to make a slides presentation. I was happy to go through it again for things I may have forgot the last time we reviewed it in bootcamp. We started working on a new Googles slide presentation. Mark helped us with that. It was a good class today.