Today was another online phone day! I really like these exercises. I really appreciate that we worked on the voicemail message together. Sometimes, you get a little brain stuck and don’t remember or know what to say if it’s not written down. I was able to get my voicemail message on the first try. That was very helpful. Next, we worked on a few more scenarios with Sunshine Express online phone calls. Once again, practice makes perfect. But I can get in some more practice because I’m nowhere near perfect. The transferring calls are a little confusing. I thought I hung up on the customer a few times. And last but not least, I wrote my blog. See you all tomorrow!