This week was all about customer service. We had online and one-on-one sessions about customer service. We did some very absurd scenarios that were a lot of fun! Customer service can be hard, especially if a person is really upset. You have to really remain calm with the customer and make sure that they are heard. Most of the time, all that a customer really wants is to have you understand.
Also, at the beginning of class, Mike spoke about our portfolio. I can’t believe that next week starts the last month of ProCTP class. Time flies by when you’re having fun!