Today we discussed the Challenge we had yesterday. That was a great challenge. Jose, Mike, and Marc did an excellent challenge. There were a few questions that weren’t clear, but Jose went over them today. Next, we went over the POW! phone system exercises. I wasn’t able to complete this task, but I was able to go out into a breakroom and record my graduation portfolio. I had to record it twice, but the last one was much better. I’m getting nervous and excited for graduation at the same time. I know exciting things will come my way after. I’m looking forward to SJS next week. Next, I was able to do Customer Service Role-Play exercises. These exercises are always fun. In this one, we had bad/good employee scenarios. Lastly, we wrote our blogs.