As a Client Manager Associate, supports pre- and post-sale client management efforts by building strong relationships with brokers, enrollment firms, and customers to drive client satisfaction, retention, and profitable growth. Assists in developing customer-specific business plans, managing pre-renewal communications, and coordinating enrollment strategies in collaboration with sales teams and internal partners. Works closely with implementation managers and home office teams to deliver effective service, support benefit fairs, and maintain strong partner relationships. Contributes to sales effectiveness by providing updates, gathering broker feedback, and assisting with renewal preparation and presentations to ensure continued client engagement and operational success.
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