https://weworkremotely.com/remote-jobs/mercury-customer-support-specialist
Mercury is seeking a Customer Support and Ops Specialist to engage with users across chat, email, and phone while managing account requests like application processing, disputes, and card shipments. In this role, you will teach customers how to use the product, translate feedback into actionable feature suggestions, identify systemic flaws, and collaborate with engineering to squash bugs. You will also manage partner bank communications, author help articles, optimize internal tools, and build out Mercury’s foundational support and compliance infrastructure.