https://www.usajobs.gov/job/885311400
🚨 Please note that this job posting closes on Thursday, November 5th. Apply immediately!! 🚨
Full-time, in-person customer service position at the Social Security Administration (public benefits services call center). May be telework-eligible as determined by agency policy, but this is not a remote position by default. Extensive training provided.
Pay: Ranging from $45,785 to $82,007/yr
Benefits: Union membership, representation, contract, and collective bargaining (American Federation of Government Employees – AFGE); Health, Dental, Vision, Life, & Long-Term Care insurance; Student loan repayment & forgiveness; Flexible spending account (FSAFEDS)
Duties
Work in a call center environment to provide high-quality service to our customers on SSA’s National 800 number; Receive incoming calls through SSA’s National 800 number; Conduct interviews to determine the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; Obtain information to determine program eligibility; Use automation tools to access and update information about claims or potential eligibility; Explain complex concepts and technical information to members of the public who contact the agency; Assist beneficiaries and the general public in person, by telephone, or in writing; Gather facts, evaluate evidence, and take action to resolve problems
Physical demands
None listed or apparent; Typical call center work environment
Qualifications
Related Work Experience/Education: One year working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.); OR Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor’s degree, etc.)
License or Certification: None