Full-time, in-person office assistant position at a home and office cleaning company located at 29th & Mission in San Francisco. Please note that the position starts as part-time for 90 days as a training and probationary period. If you pass probation, the job will transition to full-time.
Pay: $23 – $28/hr
Benefits: After a 90-day probationary part-time period, a full-time benefits package kicks in (no specifics about it, however)
Duties
1. Communication & Field Support
- Serve as the primary contact for field technicians, answering questions, passing along job instructions, and resolving on-site access issues.
- Translate client preferences, specialized notes, and property access details into clear daily instructions for cleaning teams.
- Assist management with onboarding, paperwork, and training materials.
2. Dispatch & Schedule Management
- Confirm morning field team check-ins and track daily job completions in real time.
- Manage scheduling, client bookings, and route optimization across San Francisco and surrounding areas using field management software.
- Handle last-minute schedule changes, cancellations, and technician call-outs with composure.
3. Client Relations & Admin Support
Assist with basic billing, issuing invoices, and tracking daily job completion logs.
Answer incoming client calls and emails in a warm, professional manner.
Provide quick quotes, schedule estimates, and follow up with clients post-service to collect reviews or resolve concerns.
Physical demands
None listed or apparent; Typical office job
Qualifications
Education: None
Related Work Experience: 1-2 yrs of administrative, dispatch, customer service, or office support experience (field services or home service industry experience is a big plus)
License or Certification: None
Other Qualifications/Requirements: Bilingual in English and Spanish is preferred; Proficiency with dispatch/scheduling software and basic office software (Google Workspace); Strong organizational abilities, sharp attention to detail, and a calm, problem-solving mindset under pressure