Full-time, in-person office coordinator position at a tenants’ rights organization in SF (Civic Center)
Pay: $36.54/hr
Benefits: Medical, dental, and vision (incl. chiropractic and acupuncture); generous paid vacation and sick time
Duties
Case Intake & Screening (Conduct initial screenings for walk-in, phone, and email inquiries; Assess the nature and urgency of each case and which team is best suited to handle it; Collect essential info and documentation from clients to facilitate a smooth handoff to counselors; Prioritize cases; Screen and prioritize phone messages)
Client Assistance & Hospitality (Provide resource and referral information to clients we can’t directly assist; Greet clients; Conduct intake; Explain counselling services; Manage the flow of cases; Assist with referrals and handoffs)
Counseling Clinic Administrative Support (Answer general calls; Manage and organize client information and resource materials; Stock office supplies and day-to-day items for the clinic; Assist with communications and implementation of operations and procedural systems; Generate weekly and monthly reports on volume and status of client services; Coordinate events and trainings; Other administrative duties as needed
Physical demands
None listed or apparent. Typical counseling clinic desk job.
Qualifications
Education: None
Related Work Experience: None
License or Certification: None
Other Qualifications/Requirements: Proficiency with workplace software systems, including Gmail, Google Sheets, Drive, and Excel; Ability to build and maintain effective working relationships with a diverse group of individuals and organizations; Experience working with people who are impacted by highly stressful or traumatic situations; Ability to work onsite during regular business hours, as well as the ability to attend to errands offsite within San Francisco during regular business hours; A detail-oriented work style and excellent communication skills; Bilingual in English and Spanish; Familiarity with local nonprofits related to housing, subsidies, homelessness, domestic violence, and legal services is preferred