We started by talking about our tech articles. It was interesting to find out about the sims card swap in phones. Not sure how that helps the hacker out, but everyone evil has their own things on what they need. We joined the Pro Customer class and did customer scenarios and played the roles of …
Author Archives: Elizabeth CTT
June 24, 2026
First, we set up our voicemail on our MicroSIP phones. They said mine was quiet. We got to do some scenarios of using the phones and our customer service skills. I got a lot more exposure than yesterday, so I feel better that I got to practice the skills. I did mess up on transferring …
June 23, 2026
We practiced our phone skills — had scripts and called other classmates to get experience. It was fun, but a lot of technical problems. I wish I could have gotten a little more exposure. I also worked on my Skillsoft while I was waiting for the technical problems to be solved. Oh, I got to …
June 22, 2026
Today, we joined the Pro Customer Service class. We watched a video on exceptional customer service. The video was a little cheesy, but it was informative. The people went beyond just basic service. Then we did an independent challenge with Google Docs. I got caught up on the formula using = COUNTIF. But I got …
June 19, 2026
We did an in-class assignment to look up volunteer work in my field of IT. It is actually surprising how many volunteer jobs there are. It makes me a little excited to find something, maybe. Then we worked on our resume. Then we had interview questions, one of which was what mistake you made.
June 18, 2026
We had a mock interview with Delta Dental for tech positions, interestingly enough. I might apply. I need to elaborate more on some of my answers. I also worked on my Skillsoft a little.
June 16,2026
We had all day to work on our networking labs. I got to where I was going to start the advanced lab, and my computer crashed. Go tit back up and running but the Zoom would not let me back in. So I finished writing the ticket and did what I did today. I have …
June 15, 2026
We started our network lab today, connecting the PfSense to our Windows and Debian (Linux virtual machines). We did a pre-lab by answering some questions on our knowledge of networking, and by finding the definition of some computer terminology. That was actually interesting. Last, we had a demo on how to actually connect the 3 …
June 12, 2026
We worked on our LinkedIn page. We started out watching a video that showed us the strong places to highlight on your LinkedIn page. I liked that because my page still showed me at my old job, which I am no longer at. We then did some interview questions, which I liked because I got …
June 11, 2026
Tech Articles – we did our tech articles and shared them. My article was on how AI and art are supposedly working together. They are supposed to be a collaboration, but people take AI art and rip it off as their own. In my opinion, it has become a crutch rather than a tool. Many …