This week, we learned about good customer service and also did the independent challenge. I looked up the COUNTIF function online, and it worked for my independent challenge, which I was pleased with. We worked on email signatures and learned the difference between cold and warm transfers, and got some good phone practice. On Wednesday, …
Author Archives: Erin PRO
What I Did Today
Today we had mock interviews with AAA. Both interviewers gave me positive feedback only, but it was very specific and very helpful to keep in mind. I feel that I keep benefiting from all this wonderful practice– it just keeps getting easier each time. I did a good job of going completely off-script and making …
What I Did Today
Today we worked on email signatures. I improved upon mine by changing the font and getting the left edge to line up perfectly with the text. Then we did the various phone call scenarios. 4 and 5 were a bit challenging, but now I think I understand the difference between the types of transfers, particularly …
What I Did Today
From now on, I will try typing for a longer period of time each time. I learned that I can change the length of typing in the settings of Monkeytype. Then we watched a video called “Customer Service Counts”, where we learned about and discussed various customer service strategies we will encounter in real life. …
What I Did Today
Today, we learned about the STAR method, a very effective way to answer interview questions. We answered several STAR and other interview questions in class, which was really good practice. As a result, my prepared interview questions are much stronger now. I learned to include the “T” for task, which I had left out before.
What I Did This Week
This week, we practiced sales through CTP Mart, acting as an employee or customer, then switching, which was good sales practice. We created our staff bios for the Sunshine Express website, gaining valuable marketing practice. We created Google Calendar invites for real events and invited each other, strengthening our Calendar skills. On Wednesday, we learned …
What I Did Today
Today, we mainly worked on our CTP flyers, learning the key components of a good, professional flyer. Marc reminded me how to do word art, which made my main statement a lot easier to read. I started a new Skillsoft course about networking.
What I Did Today
Today, we created our staff bios for the Sunshine Express website. It was good practice for marketing ourselves. Then we created Google Calendar events for real events and invited everyone in the class via Calendar. We learned about sticky keys, very useful.
What I Did Today
We did typing practice, and I’m improving. We role-played as employees or customers at Sunshine Express, gaining valuable practice in customer service. We then had some lab time where I started on my flyers research. I think the clearer and more accessible the flyer is, the better.
What I Did Today
Today, we learned how to research a company before an interview. We gained several resources for this research that I find very helpful. During the documents lab, I decided to use the CTP template. I’m copying and pasting from my old resume into the new template, updating things as I go along. We then did …