The Call Center Representative responds to tolling and administrative customer inquiries by accurately identifying customer needs and providing complete information using training materials, customer records, and knowledge management systems. This role processes transactions through mainframe or web-based applications, submits clear and accurate research requests, and maintains a strong understanding of company and client programs, policies, and technology. Representatives communicate with warmth and empathy, adhere strictly to confidentiality laws, and support other teams during high workloads or staff absences to ensure consistent service delivery.
Listed pay is $21.93 to $22.95 an hour.
Link: https://www.indeed.com/viewjob?jk=1c9817d6a248e46a&from=shareddesktop_copy