The Rockridge Group in South San Francisco is looking for a full-time, on-site L1 Customer Service Representative and Intake and Shipping Agent. You will manage two service ticket queues for equipment requests, create FedEx shipping labels, receive and process inbound and outbound parcels, and keep service tickets and inventory records accurate. The role is described as entry level and suits a reliable, detail-oriented person who likes following a steady routine and keeping things organized. The company asks for at least one year of customer service experience, including experience working directly with customers, and experience handling IT or sensitive equipment is required; shipping and receiving experience is a plus. Comfort with Google Workspace is a must, and knowledge of the ServiceNow ticketing system is helpful. No pay rate was listed in the posting. via CTP Skill Center.