East Bay Municipal Utility District (EBMUD) is hiring a full-time Customer Services Representative I in Oakland. The role begins with six to eight weeks of training, followed by a six-month probationary period.
Representatives serve utility customers in a high-volume environment: taking customer calls, responding to billing and service inquiries, processing payments and daily receipts, keeping customer account records accurate, and helping customers start or stop service.
Requirements: 12th grade or equivalent AND two years of clerical experience (customer-service experience is a plus); equivalent combinations of education and experience will be considered. Spanish bilingual candidates are preferred.
The hiring process includes a written test in mid-November 2026 and a panel interview in early December 2026, and establishes a 12-to-24-month hiring list.
IMPORTANT: Applications are accepted ONLY during a 24-hour filing window — Thursday, October 22, 2026 at 4:30 p.m. PT through Friday, October 23, 2026 at 4:30 p.m. PT. Apply as soon as the window opens.
Pay: $69,720 – $84,744/year.