Customer Support Specialist – LinkedIn
You’ll be the first point of contact for customer support queries via Intercom (and whatever ticketing tools we add as we grow), triaging and resolving day-to-day platform, billing, and account questions, escalating real technical or product bugs to Engineering, and building the documentation and knowledge base that let customers solve simple problems themselves. You’ll also cover weekend and out-of-hours shifts on the support rota, filling a real gap in coverage as we grow.
We’re not looking for someone who just closes tickets. We want someone who treats every conversation as a chance to build trust in Cuttable, who knows the difference between a quick fix and the right one, and who’s excited to help build the support function from the ground up as one of our first people in this role.