Listed skills are: Writing skills, Microsoft Excel, Medicare, managed care, communication skills, call center experience, customer service and computer skills.
The Customer Service Representative serves as the primary liaison for SCFHP members and providers, addressing a wide range of inquiries and concerns in a high-volume call environment. This role requires a working knowledge of SCFHP services, benefits, and communications to provide accurate, timely, and culturally competent support. Responsibilities include managing inbound and outbound calls, handling grievances, appeals, and billing issues, and educating members and providers on eligibility and access to services. The representative also documents interactions, coordinates with internal departments, supports alternative communication channels, and participates in surveys, training, and performance meetings.
Listed pay is $53,055 to $76,930 a year.
Link: https://www.indeed.com/viewjob?jk=b46f6f4c5573421d&from=shareddesktop_copy