Listed skills are: Microsoft Word, Microsoft Outlook, computer skills, communication skills, software troubleshooting and customer service.
As a Customer Service Representative, you will be responsible for addressing incoming inquiries, identifying and resolving caller needs, and ensuring a high level of satisfaction. This role requires strong problem-solving skills, the ability to follow protocols, and effective communication to educate callers on available programs and services. You’ll document interactions accurately, meet performance and quality metrics, and collaborate with internal teams to resolve issues. Success in this role involves building rapport, adapting communication styles, and maintaining professionalism while handling escalations and providing timely follow-ups.
Listed pay is $21 an hour.
Link: https://www.indeed.com/viewjob?jk=197be9f6031b546f&from=shareddesktop_copy