[Full-Time, On-Site in Fremont and/or Newark] IT Support Technician I, Ohlone College

https://www.dice.com/job-detail/27b20030-e218-454f-95e5-12731317ab09

Full-time, in-person position paying $79,524 – $101,544/yr

Benefits
CSEA membership and representation; Medical, dental, vision, and life insurance; PERS; STRS; Contribution to OASDI; Paid vacation, sick leave, holidays, floating personal days; 4/10 compressed workweek (Mon–Thu) with Fridays off during the summer session; Longevity pay increases; IRS Section 125 Flexible Medical Spending Plan; Employee Assistance Program; Long-Term Disability; 457 Deferred Compensation Plan; 403(b) Tax Shelter Annuity Plan; Enrollment fee waiver for Ohlone College classes; PSLF

Duties
Diagnosing and troubleshooting software and hardware issues; Coordination with supervisor for advanced issues; Communication with users; Customer service; Identifying recurring problems and recommending improvements; Documentation; Inventory; Configuration, delivery, and setup of computer hardware and software; Assistance in organizing trainings, such as reserving conference rooms and duplicating training materials; Data entry

Requirements
Any combination equivalent to:
Bachelor’s degree in a related field and job experience or training in network and or/or computer systems and technologies.
AND
Experience working in an educational setting and among users with varying levels of familiarity with technology.
AND
Responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.