Provide in-store and remote technical support by diagnosing, troubleshooting, and repairing computers and other devices. Deliver excellent customer service by understanding customer needs, offering solutions, and maintaining clear communication throughout the repair process. Collaborate with team members to document service requests accurately and ensure timely completion of repairs. Stay up to date on technology, tools, and certifications through ongoing training.
Key Requirements:
- 6+ months of experience in diagnosing or repairing technology products
- Familiarity with consumer electronics
- Strong multitasking and prioritization skills in a fast-paced environment
- Availability to work flexible hours, including nights, weekends, and holidays