Listed skills are: Phone etiquette, Microsoft Office, live chat, customer service, time management, Slack, Google Docs, communication skills, CRM software and AI.
The Customer Service Representative at Azazie is responsible for ensuring a positive and memorable shopping experience by promptly addressing customer concerns and resolving issues within 24–48 hours. This role involves proactively de-escalating situations, providing accurate information, and offering effective solutions while maintaining detailed and accurate customer records. Representatives navigate multiple platforms, including AI Intercom, the company website, CMS, ERP, and Happy Returns, to deliver exceptional service in a direct-to-consumer environment. Success in this role requires strong attention to detail, initiative, and the ability to meet and exceed department metrics and performance goals.
M-F 9am to 6pm.
Listed pay is: $21 an hour.
Link: https://www.indeed.com/viewjob?jk=ab14e35af0efd871&from=shareddesktop_copy