Today, we watched a video about good vs. bad customer service. We then did phone roleplays, switching between good customer service and bad customer service when playing the employee. We then did the independent challenge. I think I did well. I might have been able to go a little faster, but I wanted to double-check everything to make sure it was correct. I finished the independent challenge a bit early, then auto-scheduled my accountability email for tomorrow, then did some typing practice.
What I did today
Today I practiced some customer service scenarios with my classmates. Then, I worked on the independent challenge.
What I Did Today
Today, I started the class by practicing touch typing. Then, proceeded to practice basic phone skills. I also participated in the POW Customer Service role play by switching roles from being a bad employee to a good employee under different scenarios. Lastly, I completed the independent challenge, which consisted of three parts, and all went well.
Client Relations Specialist, In Person, Full Time, Maxim Healthcare Services, Emeryville, CA.
This position requires fluency in English and Spanish.
As a Client Relations Specialist, supports client services by managing admissions and intake processes, coordinating referrals, and maintaining clear communication with clients, caregivers, and case managers. Ensures services are properly authorized, provides timely updates to internal teams, and maintains accurate and confidential client records in compliance with regulations. Assists with operational tasks such as time reporting, onboarding, and compliance tracking, participates in service planning meetings and customer service follow-ups, and reports concerns or irregularities to leadership to ensure quality and accountability in service delivery.
Listed pay is $26 an hour.
Link: https://www.indeed.com/viewjob?jk=4910faaaec11bbdd&from=shareddesktop_copy
CLIENT SERVICE REP | FRONT END SUPPORT TEAM, In Person, Full Time, Cle Tile, San Rafael, CA.
As a Client Service Representative | Front End Support Team, serves as the first point of contact for prospective clients by answering questions about products, materials, and project details through phone, email, chat, and ticketing systems. Pre-qualifies leads for the sales team, processes sample requests, prepares pricing quotes, and maintains strong product knowledge to guide customers effectively. Utilizes CRM, inventory management, and communication tools to manage customer interactions and ensure accurate documentation. Collaborates closely with cross-functional teams to resolve client issues, supports training initiatives for new team members, and contributes to a seamless customer experience while maintaining flexibility to participate in company events and team activities as needed.
Listed pay is $62,000 to $66,000 a year.
Link: https://www.indeed.com/viewjob?jk=dcd046ea351e1e2f&from=shareddesktop_copy
Customer Service / Inside Account Manager, In Person, Full Time, R&H Wholesale Supply, San Francisco, CA.
As a Customer Service / Inside Account Manager, manages customer communications through phone and email by processing orders accurately and efficiently while assisting with product selection and recommendations. Provides quotes and adjusts pricing based on order volume, resolves customer concerns, and follows up to ensure satisfaction. Collaborates closely with warehouse staff and internal teams to coordinate order fulfillment and maintain a smooth workflow that supports timely and accurate deliveries.
Listed pay is $28 through $32 an hour.
Link: https://www.indeed.com/viewjob?jk=e0c6f466e56b8414&from=shareddesktop_copy
What I did Today
Since I finished both email lists, Devin gave me a new assignment to work for the day. I had to look at his repost of job listings and see which ones would be a good fit for CTP participants and post them on the CTP site. After looking through them, I was able to post five job listings. It was nice to take a break from sending emails. I hope the listings I found will help the participant. I have a very caring personality and I have a passion for helping others so I like that I get to help people with this internship. I was not feeling good on Friday but today I feel a lot better and was ready to work. Carrie told me to treat this as a real job so I took the day off knowing I did not feel good. I am glad today was a easier day after taking an extra day off. I have my check in this week and I look forward to getting my next assignment.
Are you ready to spring into a new role? We have a variety of roles available through the Bay Area.
Spanish-Language Writer/Editor Free Press Remote Contract Part-Time
Free Press is seeking an experienced Spanish-language writer, adapter, and editor to create culturally fluent, audience-appropriate Spanish versions of its communications materials. This role goes beyond translation, focusing on producing clear, accessible content tailored to U.S. Spanish-speaking audiences while maintaining the organization’s voice and values.
Key Details:
- Ongoing contract role (start date flexible)
- 20 hours per month
- Reports to Senior Producer and Strategist
- Collaborates with marketing and communications team
Responsibilities:
- Adapt reports, issue briefs, policy guides, and other materials from English into Spanish
- Ensure content reads as original, not translated
- Maintain clarity, accessibility, and cultural relevance
- Collaborate on revisions and final approval before publication
Ideal candidates have strong writing and editing skills in Spanish, experience adapting content for U.S. audiences, and the ability to capture tone and intent across languages.
Educational Content Creator Stage Front Remote Contract Columbia, MD
Stage Front is seeking a contract Educational Content Writer to develop engaging, high-quality curriculum materials across various subjects. This role involves creating lesson plans, conducting research, and collaborating with educators and subject matter experts to ensure content aligns with educational standards and meets learner needs. The writer will also review and edit materials for clarity and effectiveness, adapt content for different audiences, and incorporate multimedia elements like video and animation to enhance learning experiences.
- Strong writing and communication skills
- Experience in curriculum development and instructional design
- Ability to work independently and meet deadlines in a remote setting
- Content research and editing expertise
- Familiarity with multimedia learning tools (animation/video)
- Passion for education and engaging content creation
About Stage Front:
Stage Front combines technology and live event expertise to support ticket sellers. The company values passion, grit, agility, customer focus, innovation, and teamwork, offering a collaborative environment focused on growth and impact.
Stage Front is an equal opportunity employer committed to diversity and inclusion.