CTP Skill Center

Today we started with are 15-minute typing practice. We went over our individual Independent Challenge testing with Jose. I learned some new helpful tips in all areas, but I am still working on Google Sheets and memorizing formulas.

Jose also gave us 2 websites to practice Google Sheets, along with formulas to practice quizzes. Lastly, everyone used a BerkMark Phone Script and learned how to leave an (I’m Unavailable) message as a BerkMark employee. We then followed up with learning to leave a professional Call-Off sick message.

I learned how to leave a message today. I also learned how to record a greeting.

Today in class, we reviewed the test from yesterday and worked a little more on the phones, focusing on leaving messages and setting up a greeting. After that, I worked on my “What I did today”.

After typing practice, I finished making up my independent challenge from yesterday, and we reviewed them in class. We also did an exercise on taking voicemail messages, leaving messages, and recording a professional voicemail inbox message.

Today we started with are 15 minute typing practice. We worked on are Berkmart Phone Scripts and then worked on a a Independent Challenge.

Today, we started the day off with some typing practice. My typing has gotten a bit faster so I decided to challenge myself a bit with using some punctuation. It seems to be a bit more challenging when typing off of a script as opposed to writing something out from my head. After typing, we moved on to working with the phone scripts. Once finishing with the three scenarios with Babette, we began the individual challenge. I enjoy working with the sheets and putting in the correct formulas. I’ve noticed I’m getting faster at putting information in, as well as formatting the sheet itself.

We did our our 15 min typing, we also did phone script today, and we did the Independent Challenge for the last 90 mins.

I did a phone call customer service assignment today. I did an Independent challenge version 2 today.

Today started with typing for 15 minutes. Then I worked on practicing customer service calls with another co-worker. Then I completed and submitted an assessment for Google Docs and Google Sheets.

Today in class, we set up my phone on the Windows laptop, after that we used the phone to call, and we used made-up scenarios as a customer or a worker. We had independent work time to work on the Pro remote customer service assignment, which was a bunch of different Google items we had to work on in a certain amount of time. In that amount of time, I was able to reach the third step; the first two steps were Google Docs, and the 3rd step, which is what I finished right when the time was up, was a Google Sheet. It was kind of like a test in, but not like a test at the same time. After that, we had time to work on our “what we did today”.