CTP Skill Center

We practiced writing phone messages, along with making a phone message and calling leaving a message

Today, I started the class with typing. I then worked on review with my co-workers on the Individual Challenge that we submitted yesterday. We spent the last part of class working on creating a unavailable voice message and leaving a message with one of my co-workers.

Today we started with are 15-minute typing practice. We went over our individual Independent Challenge testing with Jose. I learned some new helpful tips in all areas, but I am still working on Google Sheets and memorizing formulas.

Jose also gave us 2 websites to practice Google Sheets, along with formulas to practice quizzes. Lastly, everyone used a BerkMark Phone Script and learned how to leave an (I’m Unavailable) message as a BerkMark employee. We then followed up with learning to leave a professional Call-Off sick message.

I learned how to leave a message today. I also learned how to record a greeting.

Today in class, we reviewed the test from yesterday and worked a little more on the phones, focusing on leaving messages and setting up a greeting. After that, I worked on my “What I did today”.

After typing practice, I finished making up my independent challenge from yesterday, and we reviewed them in class. We also did an exercise on taking voicemail messages, leaving messages, and recording a professional voicemail inbox message.

Today we started with are 15 minute typing practice. We worked on are Berkmart Phone Scripts and then worked on a a Independent Challenge.

Today, we started the day off with some typing practice. My typing has gotten a bit faster so I decided to challenge myself a bit with using some punctuation. It seems to be a bit more challenging when typing off of a script as opposed to writing something out from my head. After typing, we moved on to working with the phone scripts. Once finishing with the three scenarios with Babette, we began the individual challenge. I enjoy working with the sheets and putting in the correct formulas. I’ve noticed I’m getting faster at putting information in, as well as formatting the sheet itself.

We did our our 15 min typing, we also did phone script today, and we did the Independent Challenge for the last 90 mins.

I did a phone call customer service assignment today. I did an Independent challenge version 2 today.