Help Desk Support (SACWIS Support) (Remote)

Company: Encore Consulting Services

Link: https://www.dice.com/job-detail/52219f4a-3c89-46b3-9ae7-78471a371131

Here is a remote Helpdesk IT position on Dice. Provide first- and second-tier support for SACWIS users (internal & external), responding via phone, email, and MS Teams. Maintain and manage system user IDs, access rights, and profile security. Troubleshoot daily production issues and log/track support tickets using tools like JIRA, Confluence, or ServiceNow. Understand and guide users on proper SACWIS data entry aligned with federal compliance standards (AFCARS, NCANDS, Title IV-E/IV-B). Support documentation and policy practices related to Indiana s child welfare system. Assist with system testing, documentation, and user training as needed. Maintain organized documentation of technical issues, resolutions, and system updates. Communicate effectively with both technical staff and non-technical end users. Participate in activities throughout the software development lifecycle including analysis, design, testing, and support.

The pay is anywhere between $20-$30 an hour (40 hour work week)

FT In-person: Customer Service Representative, Community Choice Financial Family of Brands, San Francisco, CA

Full-time position supporting financial transactions and customer service in-store. They are looking for people with good communication skills, attention to detail, and a positive attitude. Requires a high school diploma and basic computer skills. Bilingual (English/Spanish) preferred. Pay $20/hr

[Link]

Helpdesk Analyst MacOS & iOS (Sunnyvale, CA)

Company: Red Oak Technologies, Inc.

Link: https://www.dice.com/job-detail/9663a76e-f209-4ff1-acef-573496781b4c

Here is an in person Helpdesk position in Sunnyvale California on Dice. You will be using Ticketing System and ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.

The pay is anywhere between $35-$40 an hour (40 hour work week)

FT/PT In-person: Customer Services & Sales Associate, Calphin Swim Academy, Dublin, CA

Part-time or full-time role assisting with customer service, sales, and registration at a swim academy. Requires strong communication, sales skills, and Microsoft Office experience. High school diploma and 1 year of customer service and sales experience required. Pays $18–$23/hour with benefits.
[Link]

FT In-person: Customer Service Representative, Stoneledge Furniture (Ashley Furniture), Colma, CA

Full-time customer service role helping guests in-store, over the phone, and by email. Duties include order processing, handling payments, and basic admin tasks. Requires a high school diploma, basic Microsoft Office skills, and some customer service experience. Pays $19.25/hour with full benefits.
[Link]