Helpdesk/Web Support Specialist (Remote)

Company: Torc

Link: https://www.dice.com/job-detail/fafe2281-9081-4a42-8e8d-f75bd6d38bfa

Here is a remote IT helpdesk position on Dice. Provide primary technical support for external and internal customers via calls, emails, and tickets. Assist with troubleshooting and resolving technical issues related to web-based portals (MyHome, TPO, PCG). Act as the first point of contact for IT support requests, escalating issues as needed. Support account management, website maintenance, data tools, and project-related tasks. Prepare, install, and test equipment for new hires. Resolve IT issues, including hardware/software conflicts, network connectivity, and security concerns. Document incidents, troubleshooting steps, and resolutions in the ServiceNow ticketing system. Create and update knowledge base articles with step-by-step guides. Prioritize and escalate tickets based on business impact and company guidelines. Provide exceptional customer service through effective communication and troubleshooting. Maintain strong relationships with customers, coworkers, and stakeholders. Serve as the IT Gatekeeper, ensuring efficient collaboration with the IT Infrastructure team. Set client expectations, manage service requests, and ensure timely resolutions in line with SLAs. Participate in occasional on-call support rotations. Uphold company values and contribute to a positive team culture. Meet and maintain Help/Service Desk performance metrics.

The pay is anywhere between: $15-$18 an hour (40 hour work week)

Desktop Support (Remote)

Company: SAIC

Link: https://www.dice.com/job-detail/3321a271-715a-48b0-bbcf-7e2466abf004

Here is a remote IT position on Dice.  Services include but are not limited to: call/contact center services, help desk services, service desk support services, end-user support services, network operations and maintenance support services, operation and maintenance of the DHS HQ A-LAN, engineering support services, and project management services.

The pay is anywhere between: $80,000 – $120,000 depending on experience (40 hour work week)

Desktop Support Technician (Santa Clara, CA)

Company: Milestone Technologies, Inc.

Link: https://www.dice.com/job-detail/9c5c62d5-1277-462a-8ad6-9df5772512d5

Here is an in person IT technician position in Santa Clara California on Dice. you will be Monitoring and maintaining computer systems, video conferencing, and networks within the office. Follow SOP documentation and escalate issues appropriately to higher-level staff. Inventory management of new and old devices. General IT housekeeping projects assigned by client manager or lead. Wiping PC hard disks and imaging new devices. Booting PC’s and checking OS compatibility. Help with equipment move for E-waste.

The pay is anywhere between: $18-$22 an hour depending on experience (40 hour work week)

What I did Today?

Today we did a practice of video recording interviews, and then we were talking about a customer service position at Blue Shield. Next, the instructor went over writing cover letters with the template, for anyone that would be interested in the customer service position. Also, some of us were doing resumes or LinkedIn profile. Lastly, two people were teamed up to practice on being the interviewer or interviewee.

What I did today

Today was a fun day. I did my video recorded interview practice with Carrie. She gave me some good feedback. I updated my job log and put the links for my cover letter and accomadations letter. We split up into break out rooms and interviewed each other with each person taking turns. Gabi was really nice and made it really fun something I wish all interviews were liked. Carrie asked some fun icebreakers questions too.

What I Did Today

Today I practiced more on my interview questions and even helped others practice by being the interviewer for them. Outside of that, there wasn’t a whole lot going on that I had to do or work on, and not very much I had to change in my resume. Hopefully next time, I’ll find something else I can add or change in my resume or cover letter if something new comes up.

What We Did Today

Employment Services
Got into LinkedIn, had to make a dummy email & will work on merging them.
One-on-One mock interviews with Carrie.
One-on-One interviews with Lisa, working on asking interviewers questions at the end of interview.

What I Did Today

I continue to work on my resume. I was getting the formatting wrong. Carrie was able to help me sort out my formatting issues.

We had practice interview questions with Carrie and also we roled played a mock interview with a classmate. This will help me when i interview in the real job markey.

What I Did Today

Did typing practice, found job listings, and got a new assignment to find some job fairs. I like the feeling of tracking down job fairs way more than listings and I’m trying to figure out why. More sleuthing required maybe. Surprisingly able to work on my own today. I think it might be the dialed-in meds.