I began my day by finding and sharing 15 job listings. I then finished off calling the list of colleges to see if they are interested in a presentation about the programs we offer. I then shared 7 job fairs coming up soon around the Bay Area. I had a check in with Carrie, and did some research/emails, and added the info to the spreadsheet. Finally I finished my day sending follow up DEI emails to 21 companies.

I opened my Pro day by typing for 15 minutes. We also practiced the five scenarios for during the basic phone skills exercises. I also recorded my professional voicemail on the Micro SIP application.

Today, I completed the Power of Wellness voicemail and learned how to use the VOIP.ms softphone on Zoom. Lastly, I did Power of Wellness scripts, which were hard and confusing; however, I got through another day!

Today I practiced typing, really trying to keep my fingers placement on the home row, which is hard for me and has brought down my WPM drastically. We continued the day by ensuring phones are setup then proceeded to act out some scenarios with the phones, practicing transfers, and we also set up unavailable voicemails for our extensions.

In the first hour, I started with 15 minutes of typing, and then added some CS jobs to the CTP website. In the second hour, I worked on the slides project. In the third hour, I met with Jose to go over the slides project and worked on some of the improvements he suggested.

Today in class, we worked on our phone call skills, and I recorded my final presentation.

Today I learned how to do customer service calls. I also learned how to save contacts to the sip phone. I also learned how to record a voicemail professionally.