Listed skills are: Financial services, call center experience, banking, customer service and communication skills.
The Contact Center Representative (Member Service Representative II) provides exceptional member support by handling inquiries and transactions over the phone with efficiency, professionalism, and care. This role requires advanced knowledge of credit union products and services, strong problem-solving skills, and the ability to resolve both basic and complex member issues while ensuring compliance with state and federal regulations. Representatives are responsible for updating account information, assisting with online and mobile banking, de-escalating situations, and identifying potential fraud. By engaging members in a consultative approach, the Contact Center Representative builds loyalty, promotes financial solutions, and consistently upholds the organization’s core values of integrity, reliability, service excellence, and inclusion.
M-F shifts with weekends as needed.
Listed pay is: $21.50 an hour.
Link: https://www.indeed.com/viewjob?jk=6e524e0c43530559&from=shareddesktop_copy