Listed skills are: Call center experience, Microsoft Office, medical terminology and customer service.
As a Customer Service Representative with Aetna, you will serve as the primary point of contact for members, providers, and plan sponsors, delivering personalized guidance and support. In this role, you will engage with members to understand their unique needs, explain plan benefits and policies, and educate them on available tools and resources to ensure a clear path to care. Responsibilities include answering questions, resolving issues, processing appeals and pre-authorizations, documenting interactions, and reviewing claim histories to ensure accuracy. This position requires strong problem-solving, communication, and relationship-building skills to anticipate needs, provide accurate information, and ensure compliance with regulatory guidelines while fostering trust and customer satisfaction.
Listed pay is $17 to $31.30 an hour.
Link: https://www.indeed.com/viewjob?jk=79298b50ee32e6ff&from=shareddesktop_copy