The Supervisory AMSA serves as the operational leader for outpatient scheduling programs across Radiology services within the VA Northern California Health Care System (VANCHCS), supporting 13 community-based outpatient clinics. This role oversees administrative and patient support staff, ensuring efficient scheduling operations and continuity of care.
Lead and supervise Medical Support Assistants and administrative staff, including assigning work, conducting performance evaluations, and supporting hiring and advancement decisions Coordinate outpatient scheduling, clinic flow, and appointment availability across multiple clinics and specialties Collaborate with interdisciplinary healthcare teams to optimize patient access, communication, and care coordination Manage front desk operations, patient check-in/registration, and customer service standards Monitor clinic utilization, adjust schedules, and recommend process improvements Train staff, provide briefings, and support ongoing development Handle patient communications, secure messaging, follow-ups, and coordination with VA and non-VA facilities Ensure accurate use of electronic health records and patient management systems Oversee administrative processes such as consult tracking, pre-appointment readiness, and encounter completion Assist with budgeting, resource planning, and operational forecasting
- U.S. citizenship preferred (per VA policy)
- Minimum 6 months of relevant administrative, clerical, or customer service experience; education or equivalent combination acceptable
- One year of experience equivalent to GS-7 level leading or supervising administrative or patient support staff (for GS-8 level)
- Strong communication, leadership, and customer service skills
- Proficiency in English (written and spoken)
Preferred Experience:
- Prior supervisory or lead Medical Support Assistant experience
- Experience in healthcare scheduling, clinic operations, and patient coordination across multiple services
- Familiarity with advanced patient systems and interdisciplinary care models