I turned in my accountability assignment and completed a percipio skill soft course and turned in the score. Here are the areas that I learned about in class this week where the focus was on Power of Wellness Point of Sales Training and Customer Service. I turned in my accountability assignment, participated in CSR and POS training, and in scenarios, and follow-up working in Google Docs and Google Sheets, and with Gmail, and followed classmates (and my partner, Keyva) use square for purchases. I created a word press file with my bio and headshot. I participated in mock interviews with representatives from Mechanics Bank, and wrote this blog post. For more detail on what I covered this week:
Power of Wellness Point of Sales Training and Customer Service
Monday Lesson Plan
- POW Customer Brochure
- POW Employee Manual
- POW Appointment Confirmations and Reminders Templates
- Staff: POW Scheduling Sheets/POW Customer Database – Share the sheets with students
- Paint by Numbers
- POW Customer Scenarios 1
Accountability Assignment: POW Call-In Appointment Scheduling (due Mon,Tue,Wed & Thur)
Tuesday Lesson Plan
- Continue working on POW Customer Scenarios 1
- I worked on the Recommended Percipio Courses
Wednesday Lesson Plan
- Core Check-Ins (Staff Document)
- POS Training/Square Online Store Script
- POW Customer Scenarios 2
- I worked on Recommended Percipio Courses
Thursday: I set up my bio as a health consultant for POW! in WordPress and participated in POW In-Person Customer Service Scenarios #2 referring to the employee manual, google docs and google sheets.